Frequently asked questions

Home services cover Lexington and surrounding Bluegrass communities. Business work is available in person around Lexington or remotely anywhere in the US.

Send an email to hello@motetechnologygroup.com with a short note about what's going on. I'll follow up to set up a quick call.

Yes. The intro call is free and there's no obligation.

Evening and weekend appointments are available. Remote help can often be scheduled sooner.

Yes. I work with Mac, Windows, iPhone and Android, plus the common smart-home platforms.

You get a flat quote before any work starts, based on what we discuss on the intro call. No hourly surprises.

Sometimes. If new equipment would help, I'll recommend specific options that fit your home and budget, and explain why. You can buy it yourself, or I can purchase it for you as part of the quote, and then I set it up.

Yes, whenever it makes sense. I'll be honest if something is holding your setup back.

Yes. Many settings changes, app setups and troubleshooting questions can be handled remotely.

I'll walk you through everything and leave simple notes. If you need help later, just reach out.

Yes. I can design and build a PC around how you'll use it, set up a new computer, move your files from an old one, or troubleshoot one that's slow or acting up.

Mostly small businesses and growing teams, from early-stage companies to established local offices.

Either as a fixed-price project with a defined scope, or as ongoing monthly support. Every engagement starts with a written proposal so the scope and price are clear up front.

Both. In person around Lexington, or remote anywhere in the US.

That's the goal. Every engagement ends with documentation and a handoff so your team isn't dependent on me.